Intuit, Fredericksburg, VA â—? 2010-2012
WEB ADVISORÂ
Multi-tasked to provide effective and efficient tech support while upselling/cross-selling wide ranging products and services. Identified, researched and resolved customer issues, advising on marketing strategies including web design, SEO, pay per click advertising and proactive online positioning. Worked with a diverse set of small business clients. Met or exceeded sales quota consistently throughout tenure. Researched current market to reduce competition and clarify value versus other providers such as GoDaddy.Â
•Realized an 80% conversion rate, with additional clients on-boarding after a follow-up conversation.Â
Realized an 80% conversion rate, with additional clients on-boarding after a follow-up conversation. •Achieved 90 to 100 scores in customer service during evaluations.Â
Achieved 90 to 100 scores in customer service during evaluations. •Earned the, " Delighting the Customer Award� for establishing excellent client relations and maintaining top satisfaction.
Earned the, " Delighting the Customer Award� for establishing excellent client relations and maintaining top satisfaction.Randstad, Fredericksburg, VA � 2010
CUSTOMER SERVICE/ADMINISTRATIVE SERVICES
Served within a temporary employee capacity to multiple companies, rapidly learning industry standards and expectations. Screened calls. Performed basic administrative/office duties.
•Took on diverse projects such as document management, AR/AP functions, front desk work, answering phones and greeting clients/personnel.Â
Took on diverse projects such as document management, AR/AP functions, front desk work, answering phones and greeting clients/personnel. •Aided in upgrading office resources, saving time and money.
Aided in upgrading office resources, saving time and money.Lancer Line, Farmville, VA â—? 2009
FUNDRAISING
Gained “hands on� sales and client relationship development experience, calling Longwood University alumni, parents, and past contributors to ask for donations. Ensured data was entered accurately and quickly into the database.
•Scored multiple times within the top 5 for highest donations earned.
Scored multiple times within the top 5 for highest donations earned.U.S. Treasury Department, Washington, DC â—? 2008
INTERN
Spearheaded multiple administrative tasks dealing with confidential files and documents. Assimilated rapidly daily projects, timelines and prioritization. Ensured data complied with the Financial Information Security Management Act. Responsible for proper retention and storage of vital information.
•Earned a reputation as a responsible, effective and efficient staff member with a strong work ethic.
Earned a reputation as a responsible, effective and efficient staff member with a strong work ethic.A&N, Fredericksburg, VA â—? 2005-2008
SALES CLERK
Championed expert merchandising, display and product positioning, making certain product displays complied with company expectations. Managed the cash/credit register. Performed financial functions such as reconciliations and reviewing of daily receipts. Tracked and kept receipt of inventory management and display of product distribution in store. Organized merchandise shipments, enabling efficient and correct stock placement.
•Gained HR skills in mentoring, supervising and training less senior staff.Â
Gained HR skills in mentoring, supervising and training less senior staff. •Recognized for going beyond the call of duty to take on additional roles and responsibilities.
Recognized for going beyond the call of duty to take on additional roles and responsibilities.•Worked directly with a wide demographic of clientele to identify need, recommend products, upsell and cross-sell.
Worked directly with a wide demographic of clientele to identify need, recommend products, upsell and cross-sell.Work History
